This User Privacy Notice describes how we collect, use, store, share and protect your personal information. It applies to the Roolo website and all related sites, applications, services and tools where this User Privacy Notice is referenced, regardless of how you access or use them.
In this User Privacy Notice we use the term `personal information` to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous or aggregated so that it cannot be used, whether in combination with other information or otherwise, to identify a specific user.
We may offer you the ability for you to connect with our sites, or use our applications, services and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this User Privacy Notice apply to all such mobile access and use of mobile devices. This User Privacy Notice will be referenced by all such mobile applications or mobile optimized websites.
You can review the Roolo website, without telling us who you are or revealing any personal information about yourself. If you register for an account with us you give us your personal information, and you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States or elsewhere in the world. We collect the following types of personal information in order to provide you with the use of and access to our sites, applications, services and tools.
When you visit our sites, use our applications, services and tools, or interact with our advertising or content, we may automatically collect information sent to us by your computer, mobile device, or other access device. This information is associated with you personally only when you sign in as a registered user, and includes:
Device ID or unique identifier, device type, computer and connection information, statistics on page views, traffic to and from the sites, referral URL, ad data, IP address and standard web log information; and
We collect and store any information you enter on our sites or you provide to us in the context of using our sites, applications, services or tools. This may include:
Information you provide us when registering for an account, including email address, phone number, mobile telephone number, physical contact information, and financial information, such as bank account details and details of how you can make and receive payments;
Transactional information based on your activities on the sites (such as advertising, buying, selling, transferring), including transaction id's and bitcoin addresses associated with your transferring bitcoins in and out of your wallet;
Information provided in the context of community discussions, chats, dispute resolution, correspondence through our sites, or correspondence sent to us; and
Additional personal information you submit to authenticate yourself (for example, you may send us an ID or bill to verify your identity or address).
When you download or use our mobile applications, or access one of our mobile optimized sites, we may collect information about you and your mobile device as discussed above in this notice. This may include geo-location information we may use to provide you with location based services, such as language defaulting. We may also use this information to enhance the security of our services and to help us identify unusual events.
We also offer services that allow you to share information with third party social media websites such as Facebook, Google Plus, Twitter, and others. You may choose to provide us with access to certain personal information stored by such third party websites. The personal information we have access to varies by website and is controlled by your privacy settings on that website and your consent. By associating an account managed by a third party with your Roolo account and authorizing us to have access to this information, you agree that we may collect, use and store information from these websites in accordance with this User Privacy Notice.
Our purpose in collecting personal information is to provide you with access to our sites and/or use of our services, applications and tools, provide you with requested customer service and relevant information about your account and our services, and to provide you with a safe and smooth experience. By accepting this privacy notice you agree that we may use your personal information to:
provide you access to our sites and the services and customer support you request;
customize, measure and improve our services;
contact you, either via email or telephone, to resolve disputes, and troubleshoot problems with your account or our sites, services, applications or tools, or for other purposes authorized by law;
contact you, either via email or, telephone to inform you about our services, deliver targeted marketing, service updates, and promotional offers based on your communication preferences and in compliance with applicable regulations;
compare information for accuracy, and verify it with third parties;
contact you at any telephone number using auto-dialed or pre-recorded message calls or text (SMS) messages (if applicable) as authorized by you in a manner consistent with applicable regulations and for the purposes described in this User Privacy Notice; and
you other services requested by you as described when we collect the information.
We do not sell or rent your personal information to third parties.
If you do not wish to receive marketing and promotional communications from us, you will be given the ability to do so within the direct communication from us.
We disclose personal information to respond to legal requirements, enforce our policies, respond to disputes, or protect anyone's rights, property, or safety. Such information will be disclosed only in accordance with applicable laws and regulations. As stated above, we do not disclose your personal information to third parties for their marketing.
Contracts formed between users of Roolo are not intended to be anonymous. As such, your personal information will be passed to other Roolo users, whether located in your country of residence or outside of your country of residence, as authorized by you or your use of our sites, services, applications or tools. For example, where you are involved in a transaction with another user or another user is viewing one of your advertisements, the other user may view your public profile. When you have agreed to enter into a transaction with another user, that user will need to have information about you which is sufficient to complete that transaction. They may, in particular, require your bank account details either to send payment or to verify the source of any payment sent to them. The details may also include your phone number or email address if these are required to complete the transaction.
In the event of a dispute between parties of a transaction, it is an essential part of our service that we will release all relevant information to both parties in order to facilitate a dispute resolution. This will include (but will not be limited to) your contact details.
Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
While we use contractual and other measures to ensure protection of personal information, the laws and regulations relating to privacy and personal information protection in other jurisdictions may not be the same as, or similar to, your local privacy laws. The governments, courts, law enforcement or regulatory agencies in these other jurisdictions may be able to request disclosure of personal information through the laws of these countries. In an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm, financial loss, to report suspected illegal activity, or otherwise keep the community free from bad actors.
Depending upon your choice, your username, your userID or your real name is displayed on your public profile (and so available to the public). Other users can see your advertisements, feedback, ratings and associated comments. Other users can also see any information you chose to share in your profile. So if you associate your name with your User ID or user name, the people to whom you have revealed your name will be able to personally identify some of your Roolo activities.
If you access our website from a shared computer or a computer in an internet cafe, certain information about you, such as your User ID, may also be visible to other individuals who use the computer after you.
Roolo enables you to share personal and financial information to complete transactions and collect payments. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users' contact, and financial information to facilitate your transactions and collect payments. When users are involved in a transaction, they may have access to each other's name, User ID, email address and other contact and location information. You agree to use another user's personal information only for the purposes of completing the transaction arranged via the Roolo site.
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Roolo password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
You can see, review and change most of your personal information by signing on to Roolo. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate.
We store and process your personal information on our computers in the United States and elsewhere in the world where our facilities are located. We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls.
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account settings.
You may Contact us online at any time.